How do you ship my products?
Most items are shipped using the United States Postal Service, and can be shipped using first class or priority mail based on weight.
Do you accept insurance?
We do not accept insurance for our merchandise, but advise our customers to submit an insurance claim with their respective insurance providers for reimbursement approval.
How do I place an order over the phone?
Before placing an order, please make note of your selection’s SKU number, size or color preferences, and quantity. You will also want to have shipping and billing information available when placing a call to submit your order.
- Ordering
- Item Availability
- Custom Size Requests
- International Orders
- Wholesale & Distribution
You may contact us with any questions you may have on the order process by phone or email. We’ll be happy to walk you through.
Out of Stock Items
If an item is shown as “Out of Stock”, it is currently unavailable but we are usually ordering more. Please visit the site periodically to see if an item is back in stock. Unfortunately, we are unable to estimate when an item will be back in stock. In some cases, we may run out of an item while processing your purchase, and this may prevent us from shipping the quantity you requested.
Quantity Limitations
If an item quantity cannot be increased in checkout or when adding to your cart, it’s because there are limitations on how many of that item we can ship to you. Unfortunately, we cannot send more than the current limit.
Custom Sizing Requests
At your direct request, AT Surgical Company offers a service to manufacture special orders for custom fit sizing on several of our products. If you are in need of a custom-fit sizing solution for one of our products, you are invited to contact us with your specific needs and requirements. We’re happy to assist you and to provide you with further information.
The majority of our sizes are already available in standard sizes S – XL. Please note that a few products in our line are already available in XS, 2XL and 3XL sizes – so you may want to confirm that your size is not already offered before inquiring about this service.
AT Surgical will quote you the amount to produce your custom order.
Placing International Orders
AT Surgical will fulfill orders by telephone for those customers who are located outside the USA and Canada that need to ship internationally. Please call AT Surgical directly to place the order and arrange payment over the phone at 1 (800) 225-2023. We will quote you the full cost of your order including international shipping rates at this time. Contact us for more information.
Further Order Processing Policy Info
You may also want to review the following resources for further information on order processing policies with regard to payment, shipping, returns and more:
